Return & Refund Policy

  • All sales are final. We accept returns or exchanges for product damaged in transit or if the incorrect item was shipped to.

  • Refunds and Exchanges: To be eligible for a refund or exchange, you must first email us within 14 days upon receipt of your item(s).  Upon receipt of your email, we will respond promptly to make sure your replacement is sent out.  If a replacement item(s) is not available, we will refund the full purchase price.

Shipping Information

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates:
 

  • Shipping fees will be charged by S.F. Express Freight Collect upon delivery.

 

 

In-store pickup:
 

  • You can skip the shipping fees with free local pickup at SOIL Studio Shop (S307, Block A, PMQ, 35 Aberdeen Street, Central, Hong Kong). After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 3 to 5 business days. We will send you an email when your order is ready along with instructions.

  • Our in-store pickup hours are 1-6 pm from Mon - Sun. Please have your order confirmation email with you when you come.

 

International Shipping:
 

  • A standard shipping fee of HKD$220 will be charged at checkout. 

  • *Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Craft by SOIL is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?
 

  • When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

  • If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us by email with your name and order number, and we will look into it for you.